Active & Past Incidents

16-Mar-2023 16:00 UTC

All issues have been resolved by MuleSoft - the API Marketplace website is again available and the SDoH API is operational.

16-Mar-2023 14:50 UTC

All customers are currently unable to access APIs via the API Marketplace website. In addition, all customers are seeing internal server errors returned by the SDoH Transform API. We are aware of these issues and are working on them urgently.

We are very sorry for any inconvenience this has caused! Please know that our teams are working hard to get everything up and running, and we will update you by 16-Mar-2023 21:00 UTC with the latest information.

13-Mar-2023 09:30 UTC

This maintenance is now complete and community site and support emails are operational.

08-Mar-2023 13:15 UTC

We will be performing scheduled maintenance on our systems during the weekend starting at 11-Mar-2023 00:00 UTC. This maintenance will affect the servers hosting our community website and support ticketing system. Customers will be unable to access the community site and our support ticketing system will be unavailable during the duration of the maintenance activity.

If you need urgent support during this period, kindly send us an email at lm_support@iqvia.com.

The services are expected to be restored by 13-Mar-2023 09:00 UTC. We apologize for the inconvenience caused.

03-Mar-2023 11:45 UTC

This scheduled maintenance was completed at 09:00 UTC as planned.

27-Feb-2023 16:55 UTC

We have scheduled a reboot for the server on 3-Mar-2023 08:00 UTC that hosts the US transform APIs and customers will be unable to use our API's during the reboot period. This will affect the US environment for the Healthcare Concepts, MedDRA, and Social Determinants of Health APIs.

The service is expected to be restored by 3-Mar-2023 09:00 UTC.

We apologise for the inconvenience caused.

06-Mar-2023 11:40 UTC
The issue is now resolved and NIH Grants index is updated.

01-Mar-2023 16:05 UTC

Our engineering teams have applied a fix and the latest NIH Grants index is being built. The index with the latest documents will be available by 06-Mar-2022 09:00 UTC. We appreciate your patience here and apologize for any inconvenience this has caused.

22-Feb-2023 15:45 UTC

The sourcing mechanism for NIH Grants has changed and we have encountered issues incorporating the latest documents into our NIH Grants index. Our OnDemand operations team is currently working with the source data provider to resolve this.

We apologize for the inconvenience and we will update you by 1-Mar-2023 22:00 UTC.