IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



20th February 2025

Maintenance Notice for I2E OnDemand, scheduled 4 months ago

21-Mar-2025 18:00 UTC

Maintenance has been completed and I2E OnDemand has maintained stable operation with I2E 6.13. Please reach out to us at nlpsupport@iqvia.com if you encounter any issues after the I2E upgrade.

20-Feb-2025 19:25 UTC

IQVIA NLP will be conducting scheduled maintenance of the I2E OnDemand platform between February 24th and 27th.

Between 20:00UTC and 01:00UTC on the evenings of Monday, Wednesday, and Thursday, I2E OnDemand search functionality may be periodically unavailable and access to Content Store indexes, such as MEDLINE, will be interrupted.

After the maintenance has completed, I2E OnDemand servers will be upgraded to I2E 6.13R10 (currently they run I2E 6.12R9).