IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Active & Past Incidents

11th October 2022

I2E OnDemand Issue affecting embedded queries in 6.8R15

07-Nov-2022 16:30 UTC

The fix has addressed the issues here and the incident is now resolved. We appreciate your patience as we worked to resolve these issues.

04-Nov-2022 08:00 UTC

Our engineering team have implemented a fix and it has been rolled out to our OnDemand servers. We are currently monitoring the fix.
If you still have issues, kindly reach out to our support team.
We thank you for your patience.

31-Oct-2022 21:00 UTC

Our engineering team is nearing completion of a patched release to resolve this issue. We will provide more detailed information on this new release by 04-Nov-2022 22:00 UTC. We appreciate your patience here and apologize for any inconvenience this has caused.

27-Oct-2022 16:10 UTC

Our engineering teams are continuing to work to resolve this issue. We will provide a further update by 31-Oct-2022 22:00 UTC.

26-Oct-2022 20:50 UTC

Our engineering teams are nearing resolution of this issue. We will provide a definitive update tomorrow by 27-Oct-2022 22:00 UTC.

24-Oct-2022 08:15 UTC

Our engineering teams are still continuing to work to resolve this issue. We will provide a further update by 26-Oct-2022 22:00 UTC.
We apologize for the inconvenience caused.

19-Oct-2022 06:30 UTC

Our engineering teams are continuing to work to resolve this issue. We will provide a further update by 21-Oct-2022 22:00 UTC.
We apologize for the inconvenience caused.

14-Oct-2022 20:00 UTC

Our engineering teams are continuing to work on resolving this issue. We will provide a further update by 18-Oct-2022 22:00 UTC.

12-Oct-2022 20:00 UTC

Our engineering teams are continuing to work to resolve this issue. We will provide a further update by 14-Oct-2022 22:00 UTC.
We apologize for any inconvenience caused.

11-Oct-2022 20:10 UTC

Our engineering teams are working urgently to resolve this issue, and we will provide a further update by 12-Oct-2022 22:00 UTC.

11-Oct-2022 11:30 UTC

An issue has been identified in I2E OnDemand 6.8R15 that may impact modification of embedded sub-queries (in multi queries and linked queries). It does not affect the opening and running of any query. While the issue is being investigated, we recommend that users do not edit embedded sub-queries.

We are very sorry for any inconvenience this has caused. Please know that our teams are working hard to get this fixed and we will update you by 11-Oct-2022 22:00 UTC with the latest information.

10th October 2022

I2E OnDemand Partial Outage for I2E OnDemand

10-Oct-2022 17:30 UTC

The affected I2E OnDemand servers have been brought back online.

10-Oct-2022 16:45 UTC

Some customers are currently unable to access their I2E OnDemand servers. We are aware of the issue and our OnDemand operations team is working on it urgently.

We are very sorry for any inconvenience this has caused! Please know that our teams are working hard to get everything up and running, and we will update you by 10-Oct-2022 20:45 UTC with the latest information.