IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Some systems are experiencing issues

Active & Past Incidents

17th November 2022

NLP Insights Hub Performance Issues for NLP Insights Hubs

12-Dec-2022 14:30 UTC

This issue has been fixed after I2E OnDemand was updated to I2E 6.8R21 over the weekend. Insights Hubs have been restored to normal working conditions.

09-Dec-2022 15:30 UTC

Our engineering teams will be applying the fixes to I2E OnDemand during the planned maintenance scheduled for 20:00 UTC on 09-Dec-2022. We will continue to watch this issue to confirm it has been resolved, and will have an update for you by 22:00 UTC on 13-Dec-2022.

06-Dec-2022 16:00 UTC

Our engineering teams are currently validating the fixes here. We will provide further updates by 09-Dec-2022 22:00 UTC to confirm when the fixes will be available for customer use. We appreciate your patience with us as our engineers continue to work on addressing the issues.

02-Dec-2022 22:30 UTC

Our engineering teams are nearing completion of a fix to resolve this issue. We will provide more details by 06-Dec-2022 22:00 UTC. We appreciate your patience as our engineers work to address the issue.

30-Nov-2022 18:30 UTC

Our engineering teams are continuing to work to resolve this issue. We will provide a further update by 02-Dec-2022 22:00 UTC.
We apologize for the inconvenience caused.

27-Nov-2022 18:30 UTC

Our engineering teams are continuing to work to resolve this issue. We will provide a further update by 30-Nov-2022 22:00 UTC.
We apologise for the inconvenience caused.

21-Nov-2022 16:30 UTC

Our engineering teams are still continuing to work to resolve this issue. We will provide a further update by 25-Nov-2022 22:00 UTC.
We apologise for the inconvenience caused.

17-Nov-2022 16:30 UTC

Customers may observe slower query performance in NLP Insights Hubs. We are aware of the issue and are working on it.

Please know that our teams are working on this, and we will update you by 21-Nov-2022 21:00 UTC with the latest information.

4th November 2022

Partial Outage affecting NLP API's

04-Nov-2022 13:30 UTC

This issue is now resolved. We apologise for the inconvenience caused.

04-Nov-2022 09:00 UTC

The NLP API's are reporting a 402 error for some customers. We are aware of the issue and are working on it urgently.

We are very sorry for any inconvenience this has caused. Please know that our teams are working hard to get everything up and running, and we will update you by 04-Nov-2022 15:00 UTC with the latest information.

27th October 2022

I2E OnDemand Partial Outage for I2E OnDemand

27-Oct-2022 15:30 UTC

Our OnDemand operations team has applied a fix and programmatic querying of OnDemand indexes has been restored to normal operation.

27-Oct-2022 14:45 UTC

Some customers are seeing errors when submitting queries programmatically against our OnDemand indexes. We are aware of the issue and are working on it urgently.

We are very sorry for any inconvenience this has caused! Please know that our teams are working hard to get everything up and running, and we will update you by 27-Oct-2022 21:00 UTC with the latest information.

Major Outage for Fetch APIs

27-Oct-2022 15:10 UTC

Our OnDemand operations team have implemented a fix and normal operation is now restored for the Fetch APIs.

27-Oct-2022 13:40 UTC

Customers are currently unable to use one of our Fetch APIs (FDA DL biomarkers) or the US Content Store Feature Extraction API. We are aware of the issue and are working on it urgently.

We are very sorry for any inconvenience this has caused! Please know that our teams are working hard to get everything up and running, and we will update you by 27-Oct-2022 21:00 UTC with the latest information.