IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Some systems are experiencing issues

Active & Past Incidents

11th July 2023

Maintenance Notice for I2E OnDemand, scheduled 1 year ago

13-Jul-2023 18:00 UTC

The maintenance was completed successfully and our I2E OnDemand platform has been upgraded to I2E 6.9R10.

10-Jul-2023 20:55 UTC

We have scheduled maintenance for 20:00 to 01:00 UTC during the evening of 11-Jul-2023 and customers may be unable to use I2E OnDemand and NLP Insights Hubs during this time. Expected service will be restored by 01:00 UTC on 12-Jul-2023.

23rd June 2023

I2E OnDemand Issues affecting OD platform

26-Jun-2023 20:05 UTC

The fix implemented by our OnDemand operations team has resolved the issue. OnDemand performance has been restored to standard operation.

24-Jun-2023 08:05 UTC

Our OnDemand operations team have implemented a fix and queries are working as expected. We are continuing to monitor OnDemand performance.
Kindly reach out to us at nlpsupport@iqvia.com in case you encounter any issues.
We apologise for any inconvenience this has caused and we will provide you with a further update by 26-Jun-2023 22:00 UTC.

23-Jun-2023 22:50 UTC

Customers may notice issues when running queries on our OnDemand platform .
We are aware of this issue and our teams are working on it.

We apologize for any inconvenience this has caused. Please know that our teams are working hard to get everything up and running, and we will provide an update by 24-Jun-2023 11:00 UTC with the latest information.

14th June 2023

MEDLINE Intermittent issues with accessing OnDemand Content

10-Jul-2023 21:00 UTC

We have monitored index performance and observed that the system has been restored to normal operation. Please reach out to our Support team at nlpsupport@iqvia.com if you encounter any further issues.

3-Jul-2023 19:50 UTC

We are continuing to monitor OnDemand index performance. We will provide further updates by 10-Jul-2023 22:00 UTC.

24-Jun-2023 08:10 UTC

Our OnDemand operations team have implemented a fix and we are continuing to monitor OnDemand index performance.
Kindly reach out to us at nlpsupport@iqvia.com in case you encounter any issues.
We apologise for any inconvenience this has caused and we will provide you with a further update by 28-Jun-2023 22:00 UTC.

23-Jun-2023 22:30 UTC

Customers may notice intermittent issues while accessing our OnDemand indexes. We are aware of this issue and our teams are working on it.
We will provide you with a further update by 26-Jun-2023 12:00 UTC.

23-Jun-2023 15:00 UTC

We are continuing to monitor the OnDemand index performance. Kindly reach out to us at nlpsupport@iqvia.com in case you encounter any issues.
We will provide you with a further update by 28-Jun-2023 22:00 UTC.

20-Jun-2023 14:45 UTC

We are continuing to monitor the OnDemand index performance. Kindly reach out to us at nlpsupport@iqvia.com in case you encounter any issues.
We will provide you with a further update by 23-Jun-2023 22:00 UTC.

16-Jun-2023 22:00 UTC

Our OnDemand operations team have implemented a fix and we are continuing to monitor OnDemand index performance. We will provide you with a further update by 20-Jun-2023 22:00 UTC.

14-Jun-2023 12:40 UTC

Customers may notice intermittent issues while accessing our OnDemand indexes.
We are aware of this issue and our teams are working on it.

We apologize for any inconvenience this has caused. Please know that our teams are working hard to get everything up and running, and we will provide an update by 16-Jun-2023 21:00 UTC with the latest information.