IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Some systems are experiencing issues

Active & Past Incidents

7th August 2023

Patents Performance Issues with Patents Indexes

21-Aug-2023 10:50 UTC

Our OnDemand operations team have resolved the issue and indexes have been updated with the latest Patents content.

11-Aug-2023 09:35 UTC

Our OnDemand operations team has implemented a fix in our Patents sourcing process. We are currently rebuilding and republishing our Patents indexes with the latest Patents content. We will provide a final update by 18-Aug-2023 22:00 UTC once the updated indexes have been built.

8-Aug-2023 09:45 UTC

Our content store indexing team has identified an issue with the Patents source that we use. This issue has prevented us from adding the latest Patents updates from the past week.

Please know that our teams are working urgently to resolve this, and we will update you by 11-Aug-2023 22:00 UTC with the latest information.

31st July 2023

Drug Labels (incl. FDA) Drugs@FDA Update Issue

28-May-2024 13:45 UTC Drugs@FDA is again receiving updates. The new downloader is functional and updated indexes have been published to I2E OnDemand.

There is a new index "Drugs_at_FDA_Others" which will contain documents that do not fit into the Label, Letter, or Review categories (or the category cannot be determined). This index may contain some documents that were previously assigned to the "Review" category by default.

17-Nov-2023 13:45 UTC

The mechanism that we use to download source data from Drugs@FDA has encountered issues with handling upstream changes by the source data provider. Due to this, the Drugs@FDA index has been last updated with labels from May 2023.

Our Content Store Indexing team is working on modifying the download mechanism to address these upstream changes. We will have a further update for you by 31-May-2024 22:00 UTC and apologize for any inconvenience that this has caused.

I2E OnDemand Performance Issues with I2E OnDemand

31-Jul-2023 16:40 UTC

Our OnDemand operations team has resolved the issue and normal OnDemand performance has been restored.

31-Jul-2023 14:10 UTC

When querying OnDemand content including MEDLINE, Patents, etc. customers may observe intermittent query errors. Our OnDemand operations team is investigating this issue with Urgent priority, and we will have an update for you by 22:00 UTC today (31-Jul-2023).

Please raise a ticket with our Support team if you encounter this issue by using our Jira portal here https://www.i2eondemand.com/nlpsupport

28th July 2023

Support Email Performance Issues with Support Mailbox

31-Jul-2023 14:55 UTC

We have resolved the Jira configuration issue here and new users of our support mailbox will now be able to raise tickets in our Jira service desk system.

28-Jul-2023 17:15 UTC

Customers who use our Support mailbox for the first time may experience some delays in getting responses from the Support team due to an issue with the Support mailbox. We are currently investigating the issue and our team is working urgently to resolve it. We will update you by 1-Aug-2023 at 22:00 UTC.

In the interim, you can work around this issue by using our Jira portal here https://www.i2eondemand.com/nlpsupport to submit and monitor your support requests.

15th July 2023

Issues affecting US instance of NLP API

15-Jul-2023 08:00 UTC

The APIs are maintaining stable operation and all APIs have been restored to working condition. Kindly reach out to us at nlpsupport@iqvia.com in case you encounter any issues.

15-Jul-2023 07:30 UTC

We are aware of an issue affecting NLP APIs on the US instance.

We are very sorry for any inconvenience this has caused. Please know that our teams are working hard to get everything up and running, and we will update you by 17-Jul-2023 09:00 UTC with the latest information.