IQVIA NLP Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Some systems are experiencing issues

Active & Past Incidents

2nd October 2023

NIH Grants NIH Grants Index Update Issue

9-Oct-2023 16:35 UTC

The latest NIH Grants index has been built and is now available for use.

2-Oct-2023 14:15 UTC

Our Content Store Indexing team encountered issues while building the latest NIH Grants this weekend. The team has identified and resolved the issue, and the NIH Grants index is now in the queue to be built. Due to the nature of the issue, the latest NIH Grants index may not be available until 9-Oct-2023 09:00 UTC.

We will provide a further update by 5-Oct-2023 22:00 UTC to confirm the availability of the latest NIH Grants index.

13th September 2023

OMIM OMIM Index Update Issue

27-Nov-2023 14:05 UTC

We have resolved the issues with the OMIM source data provider and the latest documents have been incorporated into the current OMIM index.

31-Oct-2023 20:45 UTC

We are continuing to work with the source data provider to resolve the issue here. We apologize for the inconvenience and we will update you again by 30-Nov-2023 22:00 UTC.

2-Oct-2023 14:25 UTC

We are continuing to work with the source data provider to resolve the issue here. We apologize for the inconvenience and we will update you again by 31-Oct-2023 22:00 UTC.

13-Sep-2023 10:45 UTC

We are experiencing problems with our document sourcing for OMIM so the latest documents are not being updated in our OMIM index. Our team is currently working with the source data provider to resolve this.

We apologise for the inconvenience and we will update you by 29-Sep-2023 22:00 UTC.

Drug Labels (incl. FDA) Spanish Drug Label Update Issues

20-Sep-2023 14:15 UTC

The latest Spanish Drug Labels index has been built containing the latest source data updates. This issue is now resolved.

18-Sep-2023 16:10 UTC

We have encountered delays while building the index, the Spanish Drug Labels index is now expected to be available by Wednesday, 20-Sep-2023. We will provide a further update by 20-Sep-2023 22:00 UTC.

15-Sep-2023 15:05 UTC

Our Content Store Indexing team has resolved the issues with the sourcing mechanism and have successfully downloaded the latest Spanish Drug Labels. The Spanish Drug Labels index will be built on Sunday, 17-Sep-2023 and the latest updated documents will be available by Monday, 18-Sep-2023.

14-Sep-2023 14:55 UTC

Our Content Store Indexing team has encountered issues with the sourcing mechanism that we use for Spanish Drug Labels. We are currently in discussion with the source data provider to resolve these issues. Until the issue is resolved, the Spanish Drug Labels index will no longer receive document updates.

We apologize for any inconvenience that this has caused. We will provide a further update by 29-Sep-2023 22:00 UTC.