IQVIA NLAI Service Status

If there are interruptions to our service, we will post a note here.
If you are experiencing any issues with the service, contact us by email



Some systems are experiencing issues

Active & Past Incidents

13th September 2023

OMIM OMIM Index Update Issue

27-Nov-2023 14:05 UTC

We have resolved the issues with the OMIM source data provider and the latest documents have been incorporated into the current OMIM index.

31-Oct-2023 20:45 UTC

We are continuing to work with the source data provider to resolve the issue here. We apologize for the inconvenience and we will update you again by 30-Nov-2023 22:00 UTC.

2-Oct-2023 14:25 UTC

We are continuing to work with the source data provider to resolve the issue here. We apologize for the inconvenience and we will update you again by 31-Oct-2023 22:00 UTC.

13-Sep-2023 10:45 UTC

We are experiencing problems with our document sourcing for OMIM so the latest documents are not being updated in our OMIM index. Our team is currently working with the source data provider to resolve this.

We apologise for the inconvenience and we will update you by 29-Sep-2023 22:00 UTC.

Drug Labels (incl. FDA) Spanish Drug Label Update Issues

20-Sep-2023 14:15 UTC

The latest Spanish Drug Labels index has been built containing the latest source data updates. This issue is now resolved.

18-Sep-2023 16:10 UTC

We have encountered delays while building the index, the Spanish Drug Labels index is now expected to be available by Wednesday, 20-Sep-2023. We will provide a further update by 20-Sep-2023 22:00 UTC.

15-Sep-2023 15:05 UTC

Our Content Store Indexing team has resolved the issues with the sourcing mechanism and have successfully downloaded the latest Spanish Drug Labels. The Spanish Drug Labels index will be built on Sunday, 17-Sep-2023 and the latest updated documents will be available by Monday, 18-Sep-2023.

14-Sep-2023 14:55 UTC

Our Content Store Indexing team has encountered issues with the sourcing mechanism that we use for Spanish Drug Labels. We are currently in discussion with the source data provider to resolve these issues. Until the issue is resolved, the Spanish Drug Labels index will no longer receive document updates.

We apologize for any inconvenience that this has caused. We will provide a further update by 29-Sep-2023 22:00 UTC.

8th September 2023

Maintenance Notice for I2E OnDemand, scheduled 2 years ago

11-Sep-2023 11:00 UTC

The maintenance was completed successfully and our I2E OnDemand platform has been upgraded to I2E 6.9R13.

7-Sept-2023 16:45 UTC

I2E OnDemand will be upgraded to I2E 6.9R13 tomorrow (8-Sept-2023) night. The downtime window will be from 20:00 to 01:00 UTC. Please modify any scheduled querying or indexing tasks to avoid this downtime window. This upgrade will update the I2E Charting feature to be compatible with Node.js 18.

7th August 2023

Patents Performance Issues with Patents Indexes

21-Aug-2023 10:50 UTC

Our OnDemand operations team have resolved the issue and indexes have been updated with the latest Patents content.

11-Aug-2023 09:35 UTC

Our OnDemand operations team has implemented a fix in our Patents sourcing process. We are currently rebuilding and republishing our Patents indexes with the latest Patents content. We will provide a final update by 18-Aug-2023 22:00 UTC once the updated indexes have been built.

8-Aug-2023 09:45 UTC

Our content store indexing team has identified an issue with the Patents source that we use. This issue has prevented us from adding the latest Patents updates from the past week.

Please know that our teams are working urgently to resolve this, and we will update you by 11-Aug-2023 22:00 UTC with the latest information.

31st July 2023

Drug Labels (incl. FDA) Drugs@FDA Update Issue

28-May-2024 13:45 UTC Drugs@FDA is again receiving updates. The new downloader is functional and updated indexes have been published to I2E OnDemand.

There is a new index "Drugs_at_FDA_Others" which will contain documents that do not fit into the Label, Letter, or Review categories (or the category cannot be determined). This index may contain some documents that were previously assigned to the "Review" category by default.

17-Nov-2023 13:45 UTC

The mechanism that we use to download source data from Drugs@FDA has encountered issues with handling upstream changes by the source data provider. Due to this, the Drugs@FDA index has been last updated with labels from May 2023.

Our Content Store Indexing team is working on modifying the download mechanism to address these upstream changes. We will have a further update for you by 31-May-2024 22:00 UTC and apologize for any inconvenience that this has caused.

I2E OnDemand Performance Issues with I2E OnDemand

31-Jul-2023 16:40 UTC

Our OnDemand operations team has resolved the issue and normal OnDemand performance has been restored.

31-Jul-2023 14:10 UTC

When querying OnDemand content including MEDLINE, Patents, etc. customers may observe intermittent query errors. Our OnDemand operations team is investigating this issue with Urgent priority, and we will have an update for you by 22:00 UTC today (31-Jul-2023).

Please raise a ticket with our Support team if you encounter this issue by using our Jira portal here https://www.i2eondemand.com/nlpsupport

28th July 2023

Support Email Performance Issues with Support Mailbox

31-Jul-2023 14:55 UTC

We have resolved the Jira configuration issue here and new users of our support mailbox will now be able to raise tickets in our Jira service desk system.

28-Jul-2023 17:15 UTC

Customers who use our Support mailbox for the first time may experience some delays in getting responses from the Support team due to an issue with the Support mailbox. We are currently investigating the issue and our team is working urgently to resolve it. We will update you by 1-Aug-2023 at 22:00 UTC.

In the interim, you can work around this issue by using our Jira portal here https://www.i2eondemand.com/nlpsupport to submit and monitor your support requests.